Mitihoon – Bangkok, September 21, 2026 – Card X Co., Ltd., or CardX, a credit card and personal loan service provider under SCBX Group, has reinforced its commitment to continuously raising customer service standards after winning two prestigious accolades at The Best Thailand Contact Center Awards 2026 in the corporate category for the Over 100 Seats group. CardX received the Gold Award – The Best Contact Center Operation of the Year (Over 100 Seats) and the Silver Award – The Best Business Contribution Contact Center (Over 100 Seats). Organized by the Thai Contact Center Trade Association (TCCTA) at the Royal Thai Navy Convention Hall in Bangkok, the awards underscore the strength of CardX Contact Center in delivering high-quality service, enhancing customer experience, and creating long-term business value for the organization.
As customer expectations continue to evolve in the digital era, contact centers have become more than channels for information and issue resolution. They are now critical customer experience touchpoints that reflect a brand’s service quality, reliability, and attentiveness in every interaction. This is especially important in the credit card and personal loan business, where service must combine speed, accuracy, customer understanding, and operational excellence to strengthen confidence at every point of contact.
Mrs. Kanognate Charoensedtasin, Chief Technology Officer, Card X Co., Ltd., said, “The awards from The Best Thailand Contact Center Awards 2026 mark another proud achievement for CardX and reflect the dedication of the CardX Contact Center team in continuously elevating customer service standards. We view the Contact Center not simply as a service unit, but as a vital mechanism that connects customers, technology, and business. CardX therefore places strong emphasis on developing our people, processes, and technology to enable our team to respond to customer needs with speed, accuracy, and efficiency. At the same time, customer feedback serves as a valuable source of insight for improving our services and continuously enhancing our operations. Our goal is to ensure that every interaction not only leads to problem resolution, but also builds trust, satisfaction, and sustainable value for both customers and the organization.”
Two proud achievements for CardX Contact Center
- Gold Award – The Best Contact Center Operation of the Year (Over 100 Seats)
This award recognizes excellence in contact center management and operations, including the ability to enhance work processes and consistently uphold efficient service standards.
- Silver Award – The Best Business Contribution Contact Center (Over 100 Seats)
This award underscores the role of the Contact Center in generating value for the organization—not only as a customer service channel, but also as a contributor to business goals and operational performance.
CardX remains committed to advancing its Contact Center as a customer-centric service hub driven by customer understanding, technology, and effective operational standards. The company aims to elevate customer experience in the digital era by turning every interaction into more than a service moment—creating opportunities to build trust, leave positive impressions, and foster long-term relationships. This commitment aligns with CardX’s ambition to be a Financial Lifestyle Partner that stands beside customers and supports them at every stage of life.
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